100% Satisfaction Guaranteed

We are sure you will love your new Blanc Space case, but if you are not happy or have any issues with your product, we've got you covered:

14 day - 100% satisfaction guarantee

We are sure that you will love your new case, but if you are not happy then we offer a no questions asked return or replacement. (Even for personliased products!)

  • Eligible for all products (Inc Personlaised)
  • Eligible for all customers
  • Within 14 days of delivery

 

6 month limited product warranty

Our products are built to last, but if your case develops a fault within 6 months of purchase we will replace it for free.

  • Eligible for all products (Including personlaised products)
  • Eligible for all customers
  • Within 6 months of purchase
  • One time exchange

 

12 month limited product warranty

In addition to our 6 month warranty, if you are a VIP tier customer, you will get an additional 6 month warranty on all products ordered.

  • Eligible for all products (Including personlaised products)
  • Only Eligible for Blanc Space VIP customers.
  • Within 12 months of purchase
  • One time exchange

 


frequently asked questions

What is the 30-Day Satisfaction Guarantee?

We offer a 14-day money-back guarantee on products purchased directly from Blancspace.com or any authorized Blanc Space Retail Outlet. No questions asked.
 
The product must be returned to the original place of purchase and the purchaser must provide proof of purchase. The purchaser shall have the option to replace the product at no charge, exchange the product with a product that is of equal value or receive a refund of the purchase price.
 

How does the warranty work?

For products covered by a limited 6 or 12 Month warranty, Blanc Space warrants the product against wear and damage during the lifetime of the device for which the product was purchased.

To make a warranty claim, Purchaser must have a registered account with the order linked to their account, and return the damaged product to us.

Blanc Space, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. If we require return of the original product,

* Purchaser shall pay the shipping costs to ship the original product back to Blanc Space.
* Purchaser shall pay the shipping costs for the replacement product.

In the event that the return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full retail price of the replacement product.

How do I register my product?

If you purchased a product on Blancspace.com while logged in to your account, your product is automatically registered. If you were not signed in to your account or purchased your product at a retail location, please create an account here, then contact us via our live chat with your account email address, and order number and we will link your previous order to your new account.

How do I make a claim?

If you discover a defect with your product, contact us with a description of the problem and a clear photo/video showing the defect.

We will assess your claim and if your claim is valid, a one time replacement for the same product will be arranged at no cost to you.

We Are our values


Expressive

We are proud to be unique, we are proud to stand out.

Relatable

We talk directly to and are genuine with our community.

Creative

We give creators and our community a platform.

Competitive

We always offer the best products and service.

responsible

We choose sustainable options and do the right thing in everything we do.

efficient

We innovate behind the scences.