Getting Your Tracking Info:

• Check Your Email: We'll send you tracking details as soon as your order ships. If you used Apple Pay or PayPal, check the email address linked to that account.
• Can't Find It? Use our AI chat on the website - it can instantly pull up your tracking info and answer most order questions.

Delivery Times:

UK: 1-3 working days

US: 2-5 days (DHL Express) or 6-15 days (USPS Ground)

Europe: 5-15 working days

Rest of World: 8-20 working days

Running Late? Contact us if your order hasn't arrived within the estimated timeframe and we'll track it down.

Canceling Your Order:

• You Have 6 Hours: Cancel any order within 6 hours of placing it (as long as it hasn't shipped yet)
• How to Cancel: Use the order status page link in your confirmation email, or log into your account
• Super Quick Cancellation: If you cancel within 10 minutes, the payment might not even process - you'll just see the charge disappear within 24 hours

Making Changes:

• Need to Edit Something? The easiest way is to cancel your order and place a new one with the changes you want
• After 6 Hours: Once shipped or after 6 hours, we can't cancel orders - but our 60-day return policy has you covered

Spotted a Typo?

• Before It Ships: If your order hasn't shipped yet, you can either cancel and reorder, or contact us with the correct address
• Quick Action Needed: We can't guarantee changes before dispatch, so get in touch ASAP
• Already Shipped? Contact your courier directly - they might be able to redirect it

How to Update: Use our AI chat for the fastest response, or contact us through the website.

Easy Fix:

1. Tell Us Both: Contact us with the incorrect email you used and the correct one
2. We'll Update It: We'll fix it in our system right away
3. Confirmation: You'll get a confirmation email at your correct address

Use our chat or contact form - we'll sort it out quickly!

Super Fast Dispatch: 99% of orders ship within 1-2 business days.

Delivery Times by Region:

• UK: 1-3 working days
• US: 2-5 days (DHL Express) or 6-15 days (USPS Ground)
• Europe: 5-15 working days
• Rest of World: 8-20 working days

Important: Times are working days only (no weekends or holidays). You'll get tracking info as soon as your order ships.

Worldwide Shipping: We ship to most countries globally with free shipping on qualifying orders.

A few countries have shipping restrictions, but we reach almost everywhere. Check our shipping page for specific country details and minimum spend requirements for free shipping.

All Made in the UK: Every case is crafted and shipped from our UK facilities.

No Extra Fees:

• UK, USA & Most EU: No customs or import fees - the price you see includes all taxes

Other Countries:

• Possible Import Fees: Some countries outside these regions may charge import duties collected by your local customs
• EU Exceptions: Norway, Iceland, and Switzerland may require import fees

Check with your local customs office if you're unsure about potential charges.

Not Currently: We don't ship to PO Boxes or APO/FPO military addresses at the moment.

Alternative: Please use a residential or commercial delivery address instead.

We're working on expanding these options - stay tuned!

60-Day No Questions Asked Returns:

• Full Refund or Store Credit: Return any item within 60 days - even personalized products
• Return Costs: You cover return shipping (we recommend tracked service)
• Condition: Items should be unused and in resalable condition

Start Your Return:

• Use Our Return Portal: Visit our Return Portal to begin the process
• Need Help? Chat with us on the website for assistance

Opened Packaging? No problem - we accept returns as long as the item is still new and undamaged.

Quick Processing:

• Our End: Refunds processed within 1-2 days of receiving your return
• Your Bank: Allow up to 5 days for the money to appear in your account
• You'll Know: We'll email you when the refund is processed

Total time is usually under a week from when we receive your return.

Depends on Your Choice:

• Tracked Service: Yes - if you choose a tracked return service, you'll get tracking info
• Our Recommendation: Always use tracked shipping for returns and keep your tracking number until the refund is processed
• Return Costs: You pay for return shipping, so choosing the service level is up to you

Easy Exchanges:

• 60-Day Window: Exchange any item within 60 days
• Same Process: Use our return portal and mention you want an exchange
• Personalized Items: Even custom products can be exchanged within 60 days

How It Works:

1. Return your original item
2. Order your new choice
3. We'll process both once we receive your return

MagSafe Ready:

• Impact Pro Only: Only our Impact Pro cases have built-in magnets for MagSafe accessories
• Wireless Charging: All our cases (Impact Air, Impact, and Impact Pro) work with wireless charging
• The Difference: Impact Pro magnetically snaps to your charger, while Impact and Impact Air charge wirelessly without the magnetic lock

Eco-Friendly Protection:

• 55% Recycled Materials: Every case is made from recycled content
• Hybrid Construction: Impact-resistant TPU and tough PC plastic combination
• Eco-Certified Inks: All printing uses environmentally certified inks
• Made to Order: Produced on-demand to reduce waste

Protection Levels:

• Impact Air: 4.6ft+ drop protection
• Impact: 7.2ft+ military-grade protection
• Impact Pro: 9.2ft+ MIL-STD certified protection

All cases come with a 12-month warranty.

Keep It Fresh:

• Clean Gently: Wipe with a damp cloth - no harsh chemicals needed
• Avoid Sun Damage: Don't leave in direct sunlight (like on your car dashboard) to keep colors vibrant
• Remove Carefully: Pop your phone out from the corner rather than stretching the sides

Simple care keeps your case looking great and protects the design.

All Cases Work: Every Blanc Space case - Impact Air, Impact, and Impact Pro - supports wireless charging.

MagSafe Difference: Only Impact Pro has built-in magnets for MagSafe accessories, but all cases charge wirelessly just fine.

No need to remove your case for charging!

Let's Figure This Out:

1. Check Your Order: Verify the case model in your order confirmation email
2. Check Your Phone: Go to Settings > General > About to confirm your iPhone model

Next Steps:

• Wrong Case Ordered: Use our exchange process - we'll get you the right one
• We Sent Wrong Case: Contact us with a photo of the case and screenshot of your phone's About page - we'll fix it immediately

With our 60-day return policy, we'll make sure you get the perfect fit.

Automatic Deals:

• 3 for 2: Buy any 3 items, get the lowest priced one free (scales up - 6 items, pay for 4, etc.)
• Applies to Everything: Works across all products on the site
• Auto-Applied: Discount shows automatically in your cart

Student Discount:

• 20% Off: Partner with Student Beans for verified student discount
• Register: Sign up with Student Beans to verify your status

Important: Only one discount can be active at a time - if you have 3 for 2 in your cart, other discount codes won't work.

Check our discount codes page for current offers.

Common Issues:

• Automatic Offer Active: If you have 3 for 2 in your cart, additional codes won't work
• Expired Code: Some codes have expiry dates or may offer reduced discounts if older
• Minimum Spend: Some codes require a minimum order value

Still Not Working? Contact us via chat with your discount code and order details - we'll sort it out.

Not Currently: We don't offer gift wrapping or gift messages right now. Our focus is on getting your order out fast and flawless.

But Never Say Never: We're always exploring new features based on what customers want.

For now, orders arrive in our standard eco-friendly packaging that's designed to feel premium.

12-Month Warranty: Every case comes with a full year of warranty coverage from purchase date.

Making a Claim:

1. Contact Us: Use our website chat or contact form
2. Provide Info: Share your order details and photos of any issues
3. Quick Resolution: We'll handle replacements, repairs, or other solutions fast

We stand behind our quality - if there's an issue, we'll make it right.

We'll Fix This:

1. Contact Us: Reach out via chat or our contact page immediately
2. Send Photos: Include clear photos of the damage
3. Quick Solution: We'll arrange a replacement, repair, or refund right away

Damage during shipping is rare, but when it happens, we take full responsibility and sort it out fast.

Let's Track This Down:

1. Contact Us: Use our chat or contact page ASAP
2. Order Details: Have your order number ready
3. Quick Investigation: We'll check what happened and send missing items or provide other solutions immediately

This is unusual for us, but we'll investigate quickly and make sure you get everything you ordered.

Yes We Do: Whether you're a creator, store, or brand looking to stock Blanc Space, we'd love to work with you.

Get In Touch: Contact us via our contact form with details about what you have in mind.

We're open to partnerships and bulk arrangements - just tell us what you're thinking!

Love Our Cases? We partner with creators, artists, and style-conscious people who want to spread the word.

Apply: Scroll to the website footer and click the "Affiliates" link to apply.

We're looking for people who genuinely love what we do and want to share it with their audience.

Reviews Everywhere:

• Product Pages: Over 6,000 reviews on individual product pages
• Dedicated Page: Visit our Reviews page for the full collection
• Trustpilot: We're rated 4.8 stars on Trustpilot for independent reviews

Real feedback from real customers - see what people are saying about their cases!