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Returns and Refunds

How do I return a product?

60-Day Return Policy:

  • Flexible Returns: We offer a 60-day return period, during which you can return your product for either store credit or a refund to the original payment method.

Customer Responsibility for Return Costs:

  • Handling Returns: Please note that customers are responsible for all return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Special Note on Personalized Items:

  • Personalized Items: Items made just for you, including personalized designs, are non-refundable. If there's an issue with your personalized order, don't hesitate to contact our customer service team. We’re here to help and can offer a discount on a reorder of the correct product.

Can I return an item if I have opened it?

Yes, we will accept a return if its been opened, as long as the item is still in new condition and has not been used / damaged or marked in any way.

Starting Your Return:

  • Easy Online Process: Ready to return an item? Simply visit our Return Portal to initiate the process. Follow the instructions provided to complete your return.

Need Assistance?

  • We're Here to Help: If you have any questions about returning an item or need assistance with the process, our customer service team is just a chat or email away. We're committed to making your experience with Blanc Space as smooth and satisfying as possible.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

What is your Return Policy?

At Blanc Space, we want you to be completely satisfied with your purchase. That's why we offer a 60-day money-back guarantee, giving you ample time to decide whether to keep or exchange your order.

To ensure a smooth return process:

  • Condition of Returned Items: Please return goods in a resalable condition. All items should be returned new and unused.
  • Exceptions: There are a few exceptions to our return policy. For more detailed information, please visit our Full Returns Page.
  • Return Labels: Please note that we do not provide prepaid return labels.

Special Note on Personalised Items:
We understand that personalized items are unique to each individual. While these made-to-order items are non-refundable (including personalized designs without a name/image), we value your satisfaction. If there’s an issue, don’t hesitate to contact our customer service team. We’re more than willing to offer a discount for a reorder of the correct product.

Your happiness is our priority, and we’re here to ensure your experience with Blanc Space is nothing short of exceptional.

What is your Exchange Policy?

At Blanc Space, we believe in giving you the flexibility to ensure your purchase is exactly what you want. That's why we offer a 60-day period to decide if you'd like to keep or exchange your order.

Here's what you need to know about exchanges:

  • Condition of Returned Items: To be eligible for an exchange, goods should be returned in a resalable condition. This means all items should be new and unused.
  • Exceptions: Some items may have specific conditions for exchanges. For comprehensive details, please check our Full Returns Page.
  • Personalized Products: Personalized products can be returned for an exchange without any processing fees.
  • Return Labels: Please note that prepaid return labels are not provided.

Important Note on Personalized Items:
We craft each personalized item with care, tailored just for you. While these items are non-refundable (including personalized designs without a name/image), we want to ensure your satisfaction. If your personalized item isn’t quite right, please contact our customer service team. We’re here to help and can offer a discount on a reorder to ensure you get exactly what you need.

Your happiness with your Blanc Space purchase is our top priority. We’re committed to making your exchange process as smooth and hassle-free as possible.

Returns or Exchanges on Bundle Deals and BxGy Discounts

Navigating returns or exchanges for items bought as part of a bundle or a Buy X, Get Y (BxGy) discount can be a bit different. Here’s what you need to know:

Adjusting Discounts on Returns:

  • Changing the Deal: If you return an item from a BxGy deal, the special offer no longer applies. The items you keep will revert to their original prices, and your refund will be adjusted accordingly.

Example for Clarity:

  • Deal: Buy 2 Phone Cases at £25 each, Get a Free Screen Protector (usually £10).
  • Initial Total: £50 (Phone Case A: £25, Phone Case B: £25, Screen Protector: £0, discounted from £10).
  • Returning One Phone Case: The remaining items (Phone Case A and Screen Protector) revert to their regular prices, totaling £35. Your refund would be the original total (£50) minus the new total (£35), equating to £15.

Note on £0 Priced Items:

  • No Refund for Free Items: If you return an item that was priced at £0 in the BxGy deal, there's no refund as the remaining items go back to their original price.

Personalized Items Policy:

  • Personalized Items: As always, personalized items are made just for you and are non-refundable. But, we understand that sometimes things don't go as planned. If you need to reorder a different product, please reach out to our customer service team. We're here to help and can offer a discount on your new order.

Remember, our customer service team is always ready to assist you with any questions about returns or exchanges, ensuring a smooth and satisfactory experience.


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